Order Changes & General Requests

  • How can I change the products I ordered?

    Please contact support@curltastic.co immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes. Kindly note that onc...
  • How can I upgrade my shipping?

    Please e-mail us at support@curltastic.co with your order number and the shipping option you would like to upgrade to. If your order has not yet been processed at our warehouse or been shipped, we will place your order on hold and send you a custom invoice. Kindly let us know once the invoice h...
  • How do I cancel my order?

    Please e-mail support@curltastic.co with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse. If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. ...
  • How do I change my shipping address?

    Please contact support@curltastic.co immediately with your order number and your new shipping address. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes, although it is the responsibility of th...
  • How do I contact Curltastic Support?

    Please email us at support@curltastic.co. We always guarantee a response within 24 hours! Please be sure to double-check your junk/spam and promotions folder for our email. Kindly note, we do not have a phone line available as all inquiries are responded to online. We find that this is the fast...
  • Why haven't I received my confirmation email?

    We're very sorry to hear that you didn't receive a confirmation email. If you haven't already, please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at support@curltastic.co and we will be more than...