Do I have to sign for my package?
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post ...
How long does shipping take?
Most orders ship within 1 and 3 days. However, in peak seasons, shipments can take up to 5 business days. Once the order has been dispatched you will be sent a Tracking Code in your email with which you can use to track your order.
We pay the shipping on all orders for you except...
How long will it take to process my order?
It will take 1-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do not ship orders the same day.
Please allow up to 3 business days for orders to process (for example, if you order o...
Order Changes & Cancellations
Please contact firstname.lastname@example.org immediately with your order number and the the changes you would like to make. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes/cancellation. Kindly note t...
Shipping Estimates & Explanations
We ship Monday through Friday, excluding weekends and holidays from our New York warehouse. When placing your order, consider these factors when calculating your estimated delivery date.
Order Processing: The amount of time it will take for us to prepare your order for shipping. It takes an addi...
Shipping terms and what they mean
Below are some common shipping terms you may see on your tracking link.Label Created - The shipping label has been created and is awaiting its first scan from the carrier.In Transit - The package is in transit.Delivery Attempt - A delivery attempt was made to the address provided.Delivered - The ...
Tracking Your Order
You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours.
Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still are...
Where is your warehouse located?
To deliver the best prices and lowest shipping costs to all our customers from around the world. We are shipping all packages from our manufacturing partners in Hong Kong. This way we cut out the middleman and pass all the savings on to our customers!
Wrong address disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your ...