Where's my order? and other Shipping FAQs

  • How long will the delivery take?

    Typically, your package should reach you within 7-15 business days of your order being shipped. In case you want your order to reach you within 3-10 business, then you select the fast delivery option before placing your order. *****COVID-19 Notice:***We have switched all our US, UK, CA customer...
  • How to track my order?

    Please click here to track your order. You will need your email address & your 4-5 digit order number or you may use your tracking number.
  • I need to get in contact with the courier - what is their phone number?

    | | | | | --- | --- | --- | | Courier | Phone | Get Human Instructions | | USPS | 1-800-275-8777 | Press 0 , then 0, then press 5, then 5, then 2 | | DHL Express | Varies by country | Click here for customer support |
  • My package delivered to the wrong address.

    If your package delivered to the wrong address because the wrong address was provided to us,please contact the residents who reside at the address provided to try and have your package obtained. You may also contact the carrier to see if they can pick it up for you, but it’s unlikely they’ll be a...
  • My tracking information says that my order was delivered to an agent. What do I do?

    This means that the courier was unable to deliver your package directly to the shipping address provided at check-out, but was able to hand off the package to another agent (unrelated to the courier) for the final delivery. For example, this could happen if you are sending the package to a univer...
  • My tracking information shows my package was delivered, but I haven't received it. What do I do?

    We're very sorry to hear that you haven't received your order yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out.  In some rare cases, your order may be delivered to a local post office for...
  • My tracking information shows that the courier attempted to deliver my order. What do I do?

    Look in your mailbox and front door handle to see if a delivery notice was left. The delivery notice will indicate what time the delivery attempt was made, and where your package is being held for a pickup. If there is no delivery notice card, this may indicate that the carrier will re-attempt ...
  • What does it mean when the package is being processed at customs?

    All international packages will be processed at customs once it reaches the destination country. Customs mainly deals with importation and exportation, and will collect duties and taxes. Customs can often be the longest checkpoint for any package’s journey, so it’s not unusual to see it being pro...
  • What do I do if my tracking stopped updating?

    It’s not unusual for tracking to stop updating. This can mean one of many things: The package is delayed in transit The package is stuck at a checkpoint (example: customs) The carrier isn’t scanning the package at each checkpoint (but it’s still in transit) We know you’re excited to receive your...
  • Why haven't I received a tracking email?

    We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at support@curltas...
  • Why is my tracking number not valid?

    If your tracking number shows as invalid and it’s been less than 2 business days since you received your shipping confirmation email,please continue to wait. Carriers can sometimes take 1-2 business days to update their online tracking information. If your tracking number shows as invalid and i...
  • Why was my package returned to sender?

    There are many reasons why a package may be returned to sender. There have been too many failed delivery attempts The address may be incomplete, unverified, or incorrect The address format may be difficult to recognize The package may have been damaged in transit The package may have been refuse...